Notices 2018-10-18T14:08:00+00:00


Dear customer,

We will shortly be starting a major network upgrade in our core and backbone infrastructure. These works will commence on October 30th and will be completed by the end of January 2019.

Due to this upgrade, a small number of service affecting planned works will take place during this period. As usual, we will notify in advance any planned and scheduled works.

The scheduled maintenance details for 30th October are as follows:

Work Planned: Core Switch Migration
Planned date: 30 / 10 / 2018
Start time: 01:00 am
End time: 06:00 am

The following services will be affected:

  • Residential and Business FTTH Internet Service
  • IP Access and IP Transit Services

*Please note that since this is a major network layer component replacement, it will also affect protected services.

Effects: Several sub minute service interruptions and up to two sub hour interruptions during the scheduled window.

Our network operations engineers closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please contact Technical Support.