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FREQUENTLY ASKED QUESTIONS

Should you have issues with your TV channels we always recommend that you do a full scan of all channels via your TV. To do this we suggest you check on the TV makers Website or instruction Manual as each TV maker has different menus. Should the issue persist please contact our Technical Support team who will be able to assist.

If you’re experiencing poor wireless performance, try re-booting your router (i.e. switch it ‘off’ and then ‘on’ again) – this will automatically detect the best available Wi-Fi radio channel, If performance doesn’t improve following a router re-boot, you may need to consider other factors regarding your home network – there are many variables outside of our control.

Network performance when using Wi-Fi is generally slower than when using a cable connection – wireless connections are subject to interference from other devices or neighbours also using Wi-Fi’s limited number of radio channels.

Performance can also be degraded by the number of users connecting at that time, other electronic/electrical appliances, walls, etc. Please consider these factors when performing your analysis and consider upgrading to our Ultimate package should you require more bandwidth.

You can view or change some of your router settings using a web browser (e.g. Internet Explorer, Google Chrome, Firefox or Safari) by entering its IP address where you might normally enter a website’s URL/Address Bar – you will subsequently be prompted for a username and password (defaults detailed below).

IP: 192.168.1.1
Username: gibfibrespeed
Password: gibfibrespeed

Please beware that changing settings can cause issues, if you are unsure then please contact our support staff for help.

There are multiple ways to make payment for your internet/TV services, we offer the ability to pay via our Gibfibre offices, Automatic monthly payments and via the online portal www.gibfibre.com

For assistance please contact our customer services team who will be able to guide you through the process.

Please contact our Customer Service team who will be able to configure a port on your router to be in transparent mode. This will allow you to connect your gaming device to this port and establish a direct internet connection.

Customers will need to provide our GIBFIBRE customer services team with a Bill from their current provider and a legal form of ID. Once this information has been submitted, we will request the number to be transferred to us via a third-party system called PortingXS. This process can take up to 7 days

Once the process has been completed, you will be able to connect your phone to the GIBFIBRE router via “phone1” and enjoy calling your GIBFIBRE friends for FREE and benefit from our low international call rates. Should your phone cable not be compatible we will provide you with a cable adapter free of charge.

No, we connect the router to your existing coaxial network so that you can get the channels and all your TVs at home. With this configuration no extra network cables will be required.

Yes, our Technical Support team are available Monday to Friday 08:00 – 22:00 and Saturday to Sunday 10:00 – 22:00 on live chat and email on support@gibfibre.com Our Customer Services team are available from Monday to Friday from 09:00 – 17:00 on live chat and email on home@gibfibre.com

Network performance when using Wi-Fi is generally slower than when using a cable connection, for optimal network performance please connect directly your router using a LAN cable. Performance can also be degraded by the number of users connecting at that time and other electronic/electrical appliances, walls, within your house. Due to these factors GIBFIBRE is unable to guarantee your contracted bandwidth. So please consider these factors when performing your analysis as GIBFIBRE

To check your internet performance please use our speed test below. Before performing a test, please make sure your device is connected to your router using a LAN cable to obtain maximum performance. If you are experiencing very slow connection speeds please contact our Technical Support team who will be able to investigate the issue further.

Customer Services

GIBFIBRE SHOP
Unit 5
Waterport Terraces
North Mole Road
Gibraltar
GX111AA

Monday – Friday 09:00 – 17:00
(Summer Hours) 08:00 – 16:00

Technical Support
Monday – Friday 08:00 – 22:00
Saturday – Sunday 10:00 – 22:00

testimonials

“Excellent. anything that goes wrong which, is rare they are out to sort it straight away”

“Really quick installation (no mess of cables around your house) and friendly, internet is super fast compared to other providers! Really happy I moved with them, totally recommend”

“Fantastic service and tech support. Sorted all of my issues with our XBox NATs remotely. Many thanks to Jose :)”